Terms & Conditions
This website is operated by Epona Smith Limited (“Epona Smith,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Epona Smith. By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. Any new features or tools added to the store will also be subject to these Terms.
PERSONALISED AND BESPOKE ORDERS
Due to the personalised and bespoke nature of custom orders, these pieces cannot be returned or refunded. Every bespoke item is unique, making it one of a kind and tailored specifically for you.
RETURNS POLICY
For non-bespoke pieces, we will accept returns within 14 days of receipt, provided that the item is unworn and in its original packaging and condition. To initiate a return, please contact us at info@eponasmith.com
Returns that do not meet these conditions will not be accepted.
In the case of fault or damage upon receipt, please contact us immediately for assistance. Repairs for damage caused by wear or accident may incur charges.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction, including copyright laws.
A breach of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks or modifications to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to the Service without our express written permission.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, household, or order at our sole discretion. In the event of any change or cancellation, we will attempt to notify you via the email or phone number provided when the order was placed.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and payment details to complete transactions and contact you as needed.
MODIFICATIONS TO SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice. We will not be liable for any modification, price change, suspension, or discontinuance of the Service.
PRODUCT DESCRIPTIONS
We have made every effort to display our products as accurately as possible, including colours and images. We cannot guarantee that your monitor’s display of any colour will be accurate. All descriptions of products and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.
OPTIONAL TOOLS
We may provide access to third-party tools, which we neither monitor nor control. You acknowledge that access to such tools is provided “as is” and “as available,” without any warranties or conditions. We shall not be liable for any issues arising from your use of optional third-party tools.
THIRD-PARTY LINKS
Certain content, products, or services available via our website may include third-party materials or links. These links may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party websites and are not liable for any harm or damages related to third-party services.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please refer to the designated section on our website.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate, without prior notice.
PROHIBITED USES
In addition to other prohibitions outlined in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose, to solicit unlawful acts, violate international or local laws, infringe on intellectual property rights, harass others, or transmit malicious software. We reserve the right to terminate your use of the Service for violating these prohibited uses.
LIMITATION OF LIABILITY
We do not guarantee that the use of our service will be uninterrupted, timely, or error-free. We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our Service or products.
CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check this page for changes. Your continued use of the website after any changes indicates your acceptance of those changes.
CONTACT INFORMATION
For more information about our Terms & Conditions, or if you have any questions, please contact us at:
Epona Smith Limited
info@eponasmith.com