Privacy Policy
At Epona Smith Limited (“Epona Smith”), we value the importance of data privacy and are committed to maintaining transparency regarding the processing and protection of your personal data. To ensure your privacy, we have established this Privacy Policy (“the Policy”) which outlines how we handle and safeguard your personal data.
By accessing and using our services or visiting eponasmith.com (“the Site”), you indicate your acceptance and consent to the practices described in this Policy and our Cookie Policy. You are free to use the majority of the Site without providing any personal information.
WHO CONTROLS YOUR PERSONAL DATA?
Epona Smith retains control over the personal data you submit to us and assumes responsibility for your personal data in accordance with applicable data protection laws. Please find our registered company details below:
Epona Smith Limited
Flat 47 Farington House, 8 East Drive, London, NW9 4FE
Company Registration Number: 11773877
WHAT PERSONAL DATA DO WE COLLECT?
The personal data we collect includes several categories:
- Identity Data: Your first name, last name, address, gender, and date of birth.
- Contact Data: Your billing address, delivery address, email address, and telephone numbers.
- Financial Data: While we may collect payment details, Epona Smith does not retain any financial data.
- Transactional Data: Information relating to payments for products or services you purchase from us.
- Technical Data: Information such as your IP address, login data, browser type, operating system and platform, as well as your activity on our digital platforms (e.g., links clicked, searches made, videos watched). We may also track marketing activities that lead to your specific actions on our digital platforms.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences regarding marketing communications from us or third parties, and your communication preferences.
In addition, we may collect and use Aggregated Data, which includes statistical or demographic data for various purposes. Aggregated Data may be derived from your personal data but does not directly or indirectly identify you. For example, we may use aggregated data to analyse how many users access a particular feature of our website.
HOW IS YOUR PERSONAL DATA COLLECTED?
We collect your personal data using several methods:
- Direct Interactions: You may provide personal data by completing forms on our website, or by corresponding with us via post, phone, email, or other channels. This includes personal data shared when you:
- Register on our website
- Attend our events
- Enter competitions or promotions
- Request marketing materials from us
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your device, browsing behaviour, and patterns. This is done through cookies, server logs, and similar technologies. For more details, please refer to our Cookie Policy. Additionally, if you visit other websites that use our cookies, we may receive technical data from those interactions.
HOW DO WE USE YOUR PERSONAL DATA?
We use your personal data to provide and improve our services. Specifically, we use your data to:
Fulfil orders, including processing payments and arranging deliveries.
Communicate with you regarding your orders or inquiries.
Screen orders for potential risks or fraud.
Send marketing communications in line with your preferences.
Analyse how users interact with our website and products to enhance customer experience.
We may also use your data for customer profiling to better understand your purchasing preferences.
YOUR RIGHTS
If you are a resident of the European Economic Area (EEA), you have the right to access your personal data, and to request that it be corrected, updated, or deleted. If you wish to exercise any of these rights, please contact us using the details below.
Please note that if you are a resident of the EEA, we process your data to fulfil contracts with you or to pursue our legitimate business interests. Additionally, your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
We will retain your order information for our records unless and until you request that we delete this data.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, or if you have questions or concerns, please contact us by email at:
Epona Smith Limited
Email: info@eponasmith.com